Privacy Policy

Privacy Policy for grantdegagne.com

Last updated: 9/28/26

This Privacy Policy explains how Grant De Gagne (“we,” “us,” or “our”) collects, uses, shares, retains, and protects information when you visit https://grantdegagne.com (the “Website”), create an account, place an order, use our chatbot or AI-assisted features, or otherwise interact with our products or services.

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. What this Privacy Policy covers

This policy applies to:

• Visits to the Website;
• Creation of a customer account;
• Placement of orders through the WooCommerce store;
• Use of payment processing through Stripe;
• Customer support, email, forms, and chat;
• Use of the Meowapps chatbot and any OpenAI or AI-assisted features;
• Order fulfillment through Printful;
• Use of analytics and advertising tools, including Google Analytics, Google Ads, Facebook Ads Manager / Meta Pixel, and Microsoft Clarity; and
• Other interactions with our products, services, and communications.

This policy does not apply to third-party websites, products, or services, even if they are linked from or accessible through the Website. Please review the privacy policies of any third-party services you use.

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2. Information we collect

We may collect different types of information depending on how you use the Website and the features you access.

2.1 Information you provide to us

We may collect personal information that you voluntarily provide, including:

• Contact details: name, email address, phone number, postal address, shipping address, billing address;
• Account information: username, password, profile preferences, and account settings;
• Order information: products or services ordered, quantities, prices, discounts, taxes, payment method type, order totals, order history, invoices, receipts, shipping details, and order notes;
• Payment information: we generally receive payment details through Stripe, which processes payments. We do not intentionally store full credit card or debit card numbers on the Website;
• Customer service information: support requests, questions, feedback, complaints, product issues, return or exchange requests, and correspondence;
• Chatbot and AI interactions: if you use our Meowapps chatbot or any AI-assisted features, we may collect your chat messages, prompts, responses, conversation identifiers, timestamps, and related metadata;
• Marketing information: if you subscribe to emails, newsletters, promotions, or marketing communications, we may collect your email address, consent status, engagement data, and preferences;
• Other information: any other information you choose to send us, such as product ideas, business inquiries, or support documents.

2.2 Information collected automatically when you visit the Website

When you use the Website, we may automatically collect certain technical and usage information, including:

• IP address;
• approximate location derived from IP address;
• browser type and version;
• operating system and device type;
• screen resolution;
• referring website or page;
• pages viewed, searches performed, and links clicked;
• time spent on pages and date/time of access;
• unique device identifiers where provided by your browser or device;
• cookies, pixels, tags, SDKs, local storage, session storage, and similar technologies;
• server logs and error logs;
• performance and usage data;
• information about your interactions with ads, chatbot features, forms, and other Website elements.

2.3 Information collected through cookies and tracking technologies

We and our service providers may use cookies and similar technologies to operate, secure, personalize, analyze, and advertise the Website. See Section 5, Cookies and Tracking Technologies, for more information.

2.4 Information from third parties

We may receive information from third-party service providers or partners, including:

• Stripe, for payment processing information;
• Printful, for order fulfillment, shipping, and product customization information;
• Meowapps, for chatbot interaction data;
• OpenAI, for AI-assisted features where applicable;
• Google, for analytics and advertising data;
• Meta / Facebook, for advertising and conversion data;
• Microsoft, for Clarity analytics and session insight data;
• Hosting providers, email providers, customer support tools, and other vendors that help us operate the Website.

The information received may include order details, shipping status, support interactions, payment confirmation details, device information, or usage data.

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3. How we use your information

We use the information we collect for legitimate business and legal purposes, including to:

• Operate and maintain the Website;
• Process orders and fulfill purchases through WooCommerce and Printful;
• Process payments through Stripe;
• Provide customer support, respond to inquiries, and resolve issues;
• Create and manage customer accounts;
• Send order confirmations, shipping updates, invoices, receipts, and transactional emails;
• Send marketing emails or promotions if you have agreed to receive them and where required;
• Personalize your experience, including displaying relevant products, content, or recommendations;
• Analyze how visitors use the Website using Google Analytics, Microsoft Clarity, and other analytics tools;
• Improve Website performance, usability, design, and features;
• Prevent fraud, abuse, security incidents, and unauthorized access;
• Comply with legal, tax, accounting, and recordkeeping obligations;
• Protect the rights, property, and safety of our business, customers, employees, and the public;
• Enforce our terms, policies, and agreements;
• Measure the effectiveness of advertising using Google Ads and Facebook Ads Manager;
• Support targeted advertising, retargeting, conversion tracking, and audience measurement;
• Use AI-assisted or chatbot features, including the Meowapps chatbot and, where applicable, OpenAI;
• Develop new products, services, features, or improvements;
• Conduct research, surveys, and product development;
• Respond to legal process, government requests, or regulatory obligations; and
• For any other purpose with your consent or as permitted by applicable law.

We may also aggregate or de-identify information so that it no longer directly identifies you. Where legally permitted, we may use and share aggregated or de-identified information without further notice or consent.

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4. Legal bases for processing personal data

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that requires us to identify legal bases, we generally rely on the following:

Purpose	Possible legal basis
Fulfilling your order and providing the Website	Performance of a contract with you
Processing payments	Performance of a contract or legal obligation
Customer support and account management	Performance of a contract or legitimate interests
Sending transactional emails	Performance of a contract or legitimate interests
Sending marketing communications	Consent, where required, or legitimate interests where permitted
Cookies, analytics, and non-essential tracking	Consent, where required, or legitimate interests where permitted by law
Advertising and retargeting	Consent, where required, or legitimate interests where permitted by law
Security, fraud prevention, and compliance	Legitimate interests or legal obligation
Tax, accounting, and legal recordkeeping	Legal obligation

Where consent is required for a specific processing activity, we will ask for your consent before that activity occurs, where applicable. You may withdraw consent at any time, though withdrawal will not affect the lawfulness of processing before withdrawal.

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5. Cookies and tracking technologies

We may use cookies, pixels, tags, SDKs, local storage, beacons, and similar technologies to operate the Website and provide its features. Some of these are provided by us; others are provided by third-party service providers.

5.1 Types of technologies we may use

We may use the following categories of technologies:

• Essential cookies: needed for core Website functions, such as security, session management, shopping cart, checkout, and language or accessibility preferences;
• Functional cookies: help the Website remember preferences and improve usability;
• Analytics cookies and tools: help us understand how visitors use the Website, including Google Analytics and Microsoft Clarity;
• Advertising and targeting cookies: used to deliver, measure, and optimize ads through Google Ads and Facebook Ads Manager / Meta Pixel;
• Chatbot and AI-related data: collected when you interact with the Meowapps chatbot or any OpenAI-powered features;
• Payment-related technologies: used by Stripe to process payments securely; and
• Fulfillment-related data: shared with Printful to process, produce, ship, or otherwise fulfill orders.

5.2 Service-specific tracking technologies

Below is a summary of the tools you identified and how they may be used. This list is not exhaustive, because WordPress, WooCommerce, and our hosting environment may also use additional plugins, scripts, or services.

Tool / Service	Possible use	Data that may be collected or processed	How to manage or opt out
WordPress / WooCommerce	Core website and e-commerce functionality, account management, cart, checkout, order management	Login/session data, cart data, order details, contact details, account data, preference data	Disable essential cookies may cause the Website or store to stop working. Manage browser cookies where applicable.
Stripe	Secure payment processing	Payment method type, transaction reference, billing email, order total, fraud signals. Card details are generally handled by Stripe, not stored by us	Payment preferences are managed through Stripe or your financial institution. You may also manage cookies in your browser.
Google Analytics	Website usage analytics and performance measurement	IP address, device info, browser, pages viewed, events, sessions, referrer, approximate location, cookie data	Use the Google Analytics opt-out or manage browser cookies.
Google Ads	Advertising, conversion tracking, remarketing, audience measurement	Ad interactions, conversion events, device/browser info, IP address, cookie data, audience data	Use Google Ads Settings or manage browser cookies.
Facebook Ads Manager / Meta Pixel	Advertising, retargeting, conversion measurement, audience building	Page views, conversions, device/browser info, IP address, cookie data, ad interaction data	Use Meta Ad Preferences or manage browser cookies.
Microsoft Clarity	Session recordings, heatmaps, user-flow analytics, error tracking	Mouse movements, clicks, scrolls, page views, session recordings, error data, browser/device info, possibly visible text or interaction data	Manage browser cookies. Some Clarity features may be limited by third-party consent settings or browser restrictions.
OpenAI	AI-assisted content, chatbot support, or other AI features where enabled	Prompts, chat inputs, generated outputs, API metadata, usage data, depending on feature configuration	Avoid submitting sensitive information. Contact us if you want to request deletion where feasible.
Meowapps chatbot	Live chat, customer support, automated responses, chat analytics	Chat messages, conversation ID, timestamps, device/browser info, IP address, session data, support context	Avoid submitting sensitive information. Contact us to request deletion where feasible.
Printful	Product printing, customization, order fulfillment, shipping	Name, shipping address, order details, product customization details, order status, tracking information where provided	Printful processes this information to fulfill your order. Manage personal data requests through us.

5.3 How to control cookies

You can control or delete cookies through your browser settings. However, disabling cookies may affect Website functionality, including login, shopping cart, checkout, personalization, chatbot features, and security protections.

For third-party advertising cookies, you may also use the opt-out links provided above, where available.

Please note that even if you use a browser-based opt-out, some essential cookies may still be necessary for the Website to function.

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6. Service providers and third-party sharing

We may share personal information with service providers that perform services on our behalf. These providers may act as processors under our direction, or in some cases as independent controllers, particularly advertising and analytics providers.

Examples of service providers we may use include:

Provider / Function	Examples	Information that may be shared	Purpose
Website hosting / CMS	WordPress, WooCommerce, hosting provider OVH	Account data, server logs, usage data, order data	Operate and secure the Website
E-commerce platform	WooCommerce	Order details, customer data, product data, cart data	Process orders and manage store
Payment processing	Stripe	Payment-related data, billing email, transaction reference, order total	Process payments
Order fulfillment / production	Printful	Name, shipping address, order details, product customization details	Fulfill orders
Analytics	Google Analytics, Microsoft Clarity	Usage data, session data, device/browser data, error data	Measure and improve Website performance
Advertising	Google Ads, Facebook Ads Manager / Meta Pixel	Ad interaction data, conversion data, device/browser data, cookie data	Deliver and measure advertising
Chatbot / AI	Meowapps, OpenAI	Chat inputs, prompts, outputs, session metadata, usage data	Provide chatbot or AI-assisted features
Email / communications	[email protected]	Email address, order data, communication history	Send transactional or marketing emails
Customer support		Contact details, order history, support messages	Provide customer support
Legal, tax, and compliance advisors	Lawyers, accountants, auditors	Information necessary for legal, tax, or compliance matters	Protect rights and meet legal obligations

We may also disclose information when required by law, to respond to legal process, to protect our rights or the rights of others, to prevent fraud or harm, or in connection with a business transaction such as a merger, acquisition, reorganization, or sale of assets.

We do not sell personal information for monetary consideration. However, certain third-party advertising technologies may process information to deliver, measure, or optimize targeted advertising. Depending on your jurisdiction, this processing may be treated as “sharing” or similar disclosure. If you have a right to opt out of such activity, please see Section 12, Your rights and choices.

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7. Payments and financial information

We use Stripe to process payments securely. When you make a purchase:

• Payment details are transmitted to or processed by Stripe in accordance with Stripe’s terms and privacy practices;
• We generally do not store full card numbers on the Website;
• We may store order totals, payment status, transaction reference numbers, billing email, and other non-sensitive payment details necessary to process your order and comply with accounting or legal requirements; and
• Stripe may use payment data for fraud prevention, chargebacks, security, and compliance purposes.

Please review Stripe’s privacy policy and terms for more information about how payment data is handled.

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8. AI, chatbot, and Meowapps interactions

We may use Meowapps to provide chatbot or live-chat functionality. We may also use OpenAI or other AI tools to assist with customer support, content generation, recommendations, or other features.

If you interact with these features:

• Your messages, prompts, or chat inputs may be transmitted to the relevant service provider;
• The provider may process that information to generate responses, provide the service, monitor quality, prevent abuse, or comply with its own legal obligations;
• AI-generated responses may be inaccurate, incomplete, or outdated;
• The chatbot is not a substitute for professional legal, medical, financial, or other specialized advice; and
• You should not submit sensitive information, such as passwords, Social Security numbers, financial account numbers, medical details, or other highly personal data, unless you are comfortable with that information being processed by the relevant service provider.

If you request deletion of chatbot or AI interaction data, we will make reasonable efforts to request deletion from the relevant provider, subject to the provider’s policies, backups, and legal obligations.

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9. Advertising and retargeting

We may use advertising technologies, including Google Ads and Facebook Ads Manager / Meta Pixel, to:

• Show you relevant ads;
• Measure ad performance;
• Track conversions;
• Build or optimize audiences;
• Prevent fraudulent or abusive activity; and
• Understand how visitors interact with our advertising.

These providers may use cookies, pixels, SDKs, or similar technologies to collect information about your interactions with the Website and ads. They may also combine this information with data they collect from other websites and services, subject to their privacy policies and applicable law.

You may manage your advertising preferences using:

• Google Ads Settings
• Meta Ad Preferences
• Your browser’s cookie settings
• Any applicable “Do Not Sell or Share My Personal Information” link or request process described in this policy.

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10. International data transfers

Some of our service providers may be located outside your country of residence, including in the United States or elsewhere. Where personal information is transferred internationally, we aim to use appropriate safeguards, such as:

• Standard Contractual Clauses, where applicable;
• Data processing agreements;
• Technical and organizational security measures;
• Compliance with applicable data protection laws; and
• Other legally recognized transfer mechanisms where required.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with data transfer restrictions, please contact us with questions about how your information is transferred and protected.

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11. Data retention

We retain personal information for as long as necessary to:

• Fulfill our contractual and legal obligations;
• Process orders and handle refunds, returns, or support issues;
• Comply with tax, accounting, and financial recordkeeping requirements;
• Resolve disputes and enforce our agreements;
• Protect our rights, safety, and security;
• Prevent fraud and abuse; and
• Meet legitimate business purposes.

Specific retention periods may vary by type of information and legal requirement. For example:

• Order and payment records may be retained for a period required by applicable tax, accounting, or commercial law, such as 7 years, or longer if required;
• Customer account data may be retained while your account is active and for a reasonable period afterward, unless you request deletion or legal requirements require retention;
• Analytics data may be retained in aggregated or de-identified form;
• Chatbot and AI interaction data may be retained by us or our service providers for the period necessary to provide support, improve the service, or comply with legal obligations;
• Marketing data may be retained while you are subscribed and for a reasonable period afterward, unless you unsubscribe or request deletion.

Even after deletion, limited copies of information may remain in backups, logs, or legal retention archives for the period required by law or technical necessity.

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12. Your rights and choices

Depending on where you live and how you use the Website, you may have certain rights regarding your personal information. These rights may include the right to:

• Access your personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request restriction of processing;
• Object to certain processing, including processing for direct marketing or, where applicable, targeted advertising;
• Request data portability where available;
• Withdraw consent at any time where processing is based on consent;
• Request information about how your data is processed; and
• Lodge a complaint with a supervisory authority.

To make a request, contact us using the information in Section 17, Contact us.

We may need to verify your identity before responding to a request. We may decline requests that are manifestly unfounded, excessive, or that would require disproportionate effort, in which case we may charge a reasonable fee or explain the reason for our response.

If you are a California resident, you may also have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CPRA”), including the right to:

• Know what personal information we collect, use, share, or disclose;
• Request deletion of certain personal information;
• Request correction of certain inaccurate personal information;
• Opt out of the sale or sharing of personal information where applicable; and
• Limit the use and disclosure of sensitive personal information.

If we offer a “Do Not Sell or Share My Personal Information” link or button on the Website, you can use it to submit an opt-out request. If no link is available, you may submit a request by contacting us at [email protected]

We do not discriminate against you for exercising your privacy rights.

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13. Do Not Track signals

Many web browsers can send “Do Not Track” signals. At this time, we do not automatically respond to browser Do Not Track signals unless required by law. To control tracking, please use browser settings, vendor opt-out tools, and any consent or privacy request mechanisms described in this policy.

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14. Children’s privacy

The Website is not directed to children under 16, and we do not knowingly collect personal information from children under 16 without parental or guardian consent, where required by applicable law.

If we learn that we have collected personal information from a child without required consent, we will take steps to delete that information. If you believe a child has provided us with personal information, please contact us at [email protected].

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15. Security

We use reasonable technical and organizational measures to protect personal information, including:

• Encryption of data in transit where applicable, such as HTTPS/TLS;
• Access controls and role-based permissions;
• Password hashing or other secure credential storage;
• Logging and monitoring;
• Backup and recovery controls;
• Security training for personnel who access personal information; and
• Periodic review of our security practices.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security. If you create an account, you are responsible for safeguarding your username and password.

If we become aware of a security incident that may affect your personal information, we will assess the risk and notify affected individuals and regulators where required by law.

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16. Third-party links and services

The Website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party site or service before providing personal information.

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17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service providers. When we make material changes, we will:

• Update the “Last updated” date;
• Post the revised policy on the Website; and
• Use additional notice, such as an email or prominent on-site notice, if required or appropriate.

Your continued use of the Website after changes become effective constitutes acceptance of the revised policy.

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18. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:

Website: https://grantdegagne.com
Business name: Grant De Gagne
Email: [email protected]
Privacy contact / Data Protection Contact: Grant De Gagne